By: Dana Lloyd 5.3.13
What makes up great customer service? What leaves us feeling great about a product/service… so great that we want to share it with everyone? We have given this question a lot of thought and have determined that itâ€™s not necessarily anything grandiose or over the top. We feel that itâ€™s really in the details, the little things that make an impression.
Itâ€™s the details that we talk about, that we share with our friends. Now, having said all this, this only holds true if that product or service meets your expectations. If your expectations arenâ€™t met then the small details donâ€™t matter one bit. They certainly donâ€™t make up for the lack of service or product characteristics.
Iâ€™ll use parsley as an analogy. You donâ€™t necessarily notice if your dinner arrives with no parsley but you certainly notice if it does. But, if your meal doesnâ€™t meet your expectations than, parsley or not, you are not impressed.
Remember to remember the parsley!