Your Answering Service Understands Your Business.
In fact, I bet that if you were to call and speak with your Answering Service right now they could tell you not only who’s on call, but which tech always responds to service requests quickly and what department gives them the most on call traffic.
And don’t be surprised if they throw in a few ‘Timbits‘ (Ha, Canadian humour, love it.) about your company that you may not have thought about. Things such as, the day of the week you get the most phone calls, (bet it’s not the day you thought) or which department likely needs an on-call schedule change. And if you ask, they can probably offer suggestions to help you organize your service department in a way you never even considered.
“Your Answering Service is a treasure trove of untapped experience…“
Serving as one of Toronto’s Answering Services isn’t an easy task. Our customers are always growing and developing their services in new and exciting ways. New contracts, hirings, firings or a marketing campaign, no matter how gradual (or sudden) the change these things are going to shift your service department and yes, your Answering Service is definitely going to feel the change.
Luckily, we’ve been in this call center industry since 1961, so whatever you’re thinking about changing, we’ve most likely already seen it in action and are familiar with the benefits and risks of your plan.
So I encourage you to pick up the phone and talk to your service. Ask them how they feel about the way your account is organized and if you have a service department pain point now is the perfect time to ask for their feedback and suggestions. Your answering service is a wealth of information and expertise just waiting to be capitalized on.
At AnswerPlus, we walk our clients through the in’s and out’s of customer service and organization on the daily. And I bet your Answering Service is a treasure trove of untapped experience too. So on behalf of all the Answering Services throughout the GTA and beyond, Please, use us!