Blog posts and resources related to Blog

  • a photo of a smartphone floating in a life ring buoy in the ocean.

    7 Tips for Overflow Call Handling During Peak Season

    Optimize overflow call handling this peak season. Learn how with our expert tips! Read now.

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  • A worker answering a phone call wearing equipment on a construction job site holding a clipboard.

    Lone Worker Monitoring: Everything You Need To Know

    Have you ever thought about the invisible challenges faced by employees who work alone?  June is National Safety Month, a time aimed at reducing preventable injuries and deaths through education and increased safety awareness.  In this blog we’ll break down what lone worker monitoring is, how it works, who benefits, and why lone worker safety

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  • A robot working at a computer in a call centre

    How We’re Adapting to the Age of AI

    When people ask me what I do, I tell them I’m in the “telephone answering service” business. “Those still exist?” is a common response that no longer surprises me. It’s understandable. The TAS industry was supposed to have died 50 years ago.  First, telephone companies themselves threatened to make our industry obsolete in the early

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  • man in office talking on the phone smiling

    How to Choose The Best Answering Service For Your Law Firm

    Lawyers are notorious for working long hours. Between juggling complex cases, new client consultations, and mountains of paperwork, fielding calls every five minutes can disrupt your flow and leave you burning the midnight oil.  Sure – letting calls go unanswered might seem like a temporary time saver. But in reality it creates a frustrating experience

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  • man using a desktop computer looking at the AnswerPlus website

    10 Essential Elements Every Business Website Should Have

    Your website is the welcome mat and digital front door for your business. Before potential customers communicate with you, your business’ online presence helps them form initial impressions, gather information, and decide whether to take the next step in their journey with your brand.

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  • How To Plan For Business Continuity With An Answering Service

    A business continuity plan is essential to ensure your organization can survive and recover from any disruption, whether it’s a natural disaster, a cyberattack, or a pandemic.  As a business owner, the ability to weather storms and emerge stronger is no longer just a necessity – it’s a key differentiator.  The unpredictable nature of these

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  • The Benefits Of Working With An Answering Service During the Holiday Season

    The holiday season is fast approaching, and as a business owner, you’re gearing up for one of the busiest and most lucrative times of the year.  However, it’s also a season of unique challenges, from managing the surge in customer inquiries to increased operational demands. As the flurry of festivities ramps up, customer expectations rise

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  • Emergency HVAC Calls: Best Practices for Handling Urgent Situations 24/7

    As seasons shift and temperatures change, HVAC emergency calls become inevitable. They can strike at the most inconvenient times, leaving your clients wondering “Who can I call for help at this hour? Will anyone pick up? Can I endure this freezing night?”  But here’s the million-dollar question: Are you prepared to handle those urgent situations

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  • Virtual Receptionist Vs. Virtual Assistant: Which Service Suits You?

    Businesses big and small are rapidly embracing outsourced virtual support and the flexibility and expertise it offers. The rise of remote work has reshaped how all of us work and uncovered new ways to streamline operations, enhance service, and boost productivity. Two popular solutions have emerged to address these needs: the virtual receptionist and the

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  • 20 Fun Things To Do In Hamilton In August 2023

    August is Family Fun Month, and there is no shortage of things to do in Hamilton, Ontario. From picturesque parks to thrilling events and outdoor attractions, there’s something for everyone in the family to enjoy. For over six decades, AnswerPlus has proudly been a part of Hamilton’s business community, and we are thrilled to showcase

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  • 7 Customer Service Secrets to Grow Your Home Service Business

    Growing your business in the home service industry can involve a lot of moving parts. From juggling subcontractors to wrangling invoices, it’s all too easy to lose sight of one of the most critical elements: exceptional customer service. When done right, customer service is the secret sauce that can transform your business from an ordinary

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  • Beyond Business Hours: 10 Tips For Better After Hours Call Handling

    In today’s fast-paced business landscape, catering to your customers’ needs doesn’t end when the clock strikes five. The demand for after-hours support is growing, as more businesses focus on providing an exceptional customer experience.  After hours is exactly what it sounds like – extending support or service to customers outside your regular business hours, such

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