Blog posts and resources related to Resource

  • How To Set Up Call Forwarding

    One of the most common questions we get at AnswerPlus is: “How do I forward my lines?” This guide is here to walk you through it all – from setting up call forwarding on traditional landlines to mobile devices, and even virtual phone systems.  Let’s dive into the essentials of call forwarding in 2024! What

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  • two professionals in a facility examining a building alarm system

    The Secret to Seamless Facilities Management? 24/7 Call Answering.

    Facilities management is a round-the-clock responsibility. From minor maintenance requests to unexpected emergencies, things can (and do) happen at any time of day or night.  That’s why 24/7 call answering services are becoming an indispensable tool in the industry. With their team ready to manage incoming calls, you can keep your buildings running smoothly and

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  • a man works on laptop wearing headset in bright blue office background with sticky notes on wall.

    Call Scripting 101: Everything You Need to Know

    Have you ever called a company, only to be greeted by a stilted, robotic voice reading from a script that feels anything but helpful? We’ve all been there, and it’s not the kind of experience anyone wants for their customers.  Call scripts aren’t just for large corporations or cold calling telemarketers. They’re an often overlooked

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  • close up shot of person using phone beside piggy bank with coins

    Paying Your Answering Service Per Call is a Major Red Flag—Here’s Why

    In a world where time is money, choosing the right answering service can significantly impact your bottom line. With so many providers and pricing models out there, it can be a challenge to figure out which option is the best fit for your needs and budget.  For today, we’re going to focus on one of

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  • a man who is stressed out is speaking on the phone about an order issue with customer service

    Handling Angry Customers: Psychology-Backed Best Practices

    Angry customers are on the rise. From social media tirades to heated phone calls, consumers are becoming increasingly vocal and aggressive in their efforts to resolve issues with businesses.  But why this surge in discontent? The culprits are numerous: instant gratification culture, information overload, and the mounting stress of modern life all play a role.

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  • How Answering Services Help Streamline Nonprofit Operations

    Nonprofits are powered by people. People who care a lot. Despite often having lean teams and limited resources, the work they do makes a tremendous impact. But let’s face it in 2024, running a non-profit is no small feat.  Across Canada, charities, non-profits, and foundations face mounting pressure as they navigate record-breaking wildfire seasons and

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  • Top Tips for Active Listening (According To Our Customer Service Reps)

    Discover top tips for active listening from our expert customer service reps at AnswerPlus. Improve your communication skills with practical advice and examples.

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  • a photo of a smartphone floating in a life ring buoy in the ocean.

    7 Tips for Overflow Call Handling During Peak Season

    Managing call spikes during peak periods for your business can seem like the ultimate test. From home services and HVAC to hospitality, many businesses have already geared up for the surge of activity that summer brings with it.  But with booming demand comes a potential pitfall: call overflow. Handling these call spikes effectively can differentiate

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  • A worker answering a phone call wearing equipment on a construction job site holding a clipboard.

    Lone Worker Monitoring: Everything You Need To Know

    Have you ever thought about the invisible challenges faced by employees who work alone?  June is National Safety Month, a time aimed at reducing preventable injuries and deaths through education and increased safety awareness.  In this blog we’ll break down what lone worker monitoring is, how it works, who benefits, and why lone worker safety

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  • A robot working at a computer in a call centre

    How We’re Adapting to the Age of AI

    When people ask me what I do, I tell them I’m in the “telephone answering service” business. “Those still exist?” is a common response that no longer surprises me. It’s understandable. The TAS industry was supposed to have died 50 years ago.  First, telephone companies themselves threatened to make our industry obsolete in the early

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  • man in office talking on the phone smiling

    How to Choose The Best Answering Service For Your Law Firm

    Lawyers are notorious for working long hours. Between juggling complex cases, new client consultations, and mountains of paperwork, fielding calls every five minutes can disrupt your flow and leave you burning the midnight oil.  Sure – letting calls go unanswered might seem like a temporary time saver. But in reality it creates a frustrating experience

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  • man using a desktop computer looking at the AnswerPlus website

    10 Essential Elements Every Business Website Should Have

    Your website is the welcome mat and digital front door for your business. Before potential customers communicate with you, your business’ online presence helps them form initial impressions, gather information, and decide whether to take the next step in their journey with your brand.

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