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How to Boost Your Customer Service and WOW Callers
Providing quality customer service is about human connection. When you WOW callers you boost your customer service by showing you care through quick, easy, personalized customer experiences. Since these experiences can be rare, providing WOW-level customer service has become a rare and valuable differentiator for businesses. You know why it’s crucial to stand out from
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6 Ways Answering Services Can Help You Return to Work
As Ontario enters phase two of reopening, answering services can help you return to work safely and with confidence. Many business owners are wondering what getting back to business will look like, so we’ve highlighted six ways an answering service can optimize this transition. 1. Answering services can make your return to work more consistent.
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5 Ways Virtual Receptionists Benefit Small Business
Virtual receptionists. They may be familiar, but unless you’re currently using one you probably aren’t sure what this actually means. For starters, what makes them virtual? They are real people not automated answering systems or robots. Instead of being located in-house, they work remotely. This means they can answer calls from virtually anywhere! Virtual receptionists
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Working From Home: Tips for Employee Engagement
Working from home doesn’t have to mean working alone. We’ve put together some tips to empower your team and boost employee engagement.
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Pop-up Contact Centers: What They Are & How They Can Help You
It’s impossible to plan for every unexpected event, good or bad. Regardless, it’s important to have a solution in place so that you can meet your customer’s needs in real-time. You could launch a seasonal campaign, and the response ends up exceeding what you anticipated. Or maybe you have an exciting new business idea but
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8 Crucial Questions That Will Make Business Easier This Year
Entering a new year often causes us to pause for reflection. A new decade is even more of a reason to determine where you’d like to be in the next few years. This means asking yourself, what matters most to you? Reviewing past accomplishments is a helpful jumping-off point to establish your vision moving forward.
