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Essential Service: How Contact Centers Maintain Business Continuity During COVID
If you’re a business owner in Canada right now, it’s likely you’ve been asked, are you still open? If your answer is yes, then your business has been deemed essential to preserving life, health, and basic societal functioning. When you think of it those terms it’s a pretty big responsibility to take on alone. It’s
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How to Boost Your Customer Service and WOW Callers
Providing quality customer service is about human connection. When you WOW callers you boost your customer service by showing you care through quick, easy, personalized customer experiences. Since these experiences can be rare, providing WOW-level customer service has become a rare and valuable differentiator for businesses. You know why it’s crucial to stand out from
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6 Ways Answering Services Can Help You Return to Work
As Ontario enters phase two of reopening, answering services can help you return to work safely and with confidence. Many business owners are wondering what getting back to business will look like, so we’ve highlighted six ways an answering service can optimize this transition. 1. Answering services can make your return to work more consistent.
