Welcome to the new ONLINE home for cititel customers
we’re here to answer the call .
We are proud to announce the merger of Answerplus and Cititel. Same solid support and service, with added resources to elevate your business. Let us introduce you to the Answerplus Advantage™.
answering every call for
Answerplus is here to give your company 24/7 answering service to help your business increase sales and reach more customers.
AnswerPlus Answering Service provide companies of all sizes with a professional, corporate image on the frontline when greeting callers and potential clients.
Call Centre Services
With offices in Toronto, Hamilton and Montreal AnswerPlus is available to answer your customer calls and keep your business operating 24/7.
Urgent Call Response Service
Emergency Response from AnswerPlus ensures your customers critical calls are handled with expertise, and promptly delivered to your on-call personnel.
Answerplus stays on the cutting edge of telecommunications technology, information security and data integrity with comprehensive disaster recovery plans in place and to ensure we are 99.99% operational so you can truly be there 24/7 for your customers.
Our point of differentiation is our people and our culture. We far exceed industry standards for employee retention. We are committed to being the best in the industry by nurturing a positive culture within our organization. We measure our success based on the difference that we make – to our employees, to our customers, to our vendors, and to our community.
Dedicated Account Managers
By embedding account managers with a single company, our team quickly identifies the patterns & flow of your business, successfully becoming another pair of eyes monitoring and offering solutions to potential problems before they escalate.
WE SET THE BAR HIGH.
Unlike organizations that use the mantra customers are the number one priority, we both have a slightly different philosophy. We put customers third. Employees are the number one priority. It’s a matter of simple logic — if they are motivated, happy and have the skills to do the job, they will be excellent at what they do. Excellence will keep callers happy (priority two) which ultimately translates into generating loyalty and repeat business for our clients.
INBOUND Call Centre
AnswerPlus is a 24/7, award winning inbound Call Center with locations in Toronto, Hamilton, Montreal and Edmonton specializing in the development of custom communications and customer service solutions for over 50 years.
What’s in a voice?
Plenty when it comes to handling calls.
“AnswerPlus has a positive ‘can do’ attitude, which is why it was chosen to provide the OIS After-Hours Emergency Interpreter Service.”– Canadian Hearing Society
“AnswerPlus is committed to customer satisfaction, and it is clear that they take pride in providing that service. AnswerPlus has contributed to Enbridge Electric’s success as Ontario’s leading smart submetering provider.”– Enbridge Electric Connections
“Because of the care, attention to detail, technology and knowledge that AnswerPlus provides, VON’s migration to AnswerPlus was seamless and transparent for our staff, clients and customers.”– VON Canada
“AnswerPlus understands that our company’s credibility and commitment to our customers/ clients is most important. Their CSRs provide a professional and consistent level of service.– Canadian Hearin Society