Urgent Call Response
Professional CSRs screen for urgency, gather complete details and dispatch service calls according to your protocol, including after-hours or around the clock coverage.
Answerplus provides a warm, professional greeting to every caller, determining their needs and transferring the caller to the appropriate personnel.
Our Customer Service Receptionists (CSRs) use sophisticated scripting, combined with your website and information provided to answer questions for your customers, any time, day or night.
The Answerplus Advantage™
Reports can be customized to provide:
• Call Detail Summary
• Call Detail Report by the time of day and day of the week
• Summary by Call Type (service, office), Customer, time and Geographic Location
- Disaster Preparedness
Multiple locations and backup systems allow Answerplus to provide 100% redundancy in case of a disaster.
- Absentee Check-in Lines
Answerplus records details such as employee name, number, the reason for absence and expected return date, then issues a confirmation number for easy tracking.
- All Calls Audio Recorded
All calls are automatically voice recorded for your
- Web Portal
Gives you complete access to your messages, as well as voice recordings of every call, all in real time.