disaster restoration

Answerplus is the ONLY 24/7 Answering Service to provide a specialized team of Customer Service Receptionists (CSRs) dedicated to answering calls just for the Disaster Restoration Industry (DR).

Urgent Call Response
Professional CSRs screen for urgency, gather complete details and dispatch service calls according to your protocol, including after-hours or around the clock coverage.

Virtual Receptionist
Answerplus provides a warm, professional greeting to every caller, determining their needs and transferring the caller to the appropriate personnel.

Help Desk
Our Customer Service Receptionists (CSRs) use sophisticated scripting, combined with your website and information provided to answer questions for your customers, any time, day or night.

The Answerplus Advantage™

• Reports
  Reports can be customized to provide:
  • Call Detail Summary
  • Call Detail Report by the time of day and day of the week
  • Summary by Call Type (service, office), Customer, time and Geographic Location
• Disaster Preparedness
  Multiple locations and backup systems allow Answerplus to provide 100% redundancy in case of a disaster.
• Absentee Check-in Lines
  Answerplus records details such as employee name, number, the reason for absence and expected return date, then issues a confirmation number for easy tracking.
• All Calls Audio Recorded
  All calls are automatically voice recorded for your
  protection.
• Web Portal
  Gives you complete access to your messages, as well as voice recordings of every call, all in real time.