HVACR / PLUMBIng / ELECTRICAL
Answerplus is the ONLY 24/7 Answering Service to provide a specialized team of Customer Service Receptionists (CSRs) dedicated to answering calls just for the HVACR Industry.
Urgent Call Response
Professional CSRs screen for urgency, gather complete details, and dispatch service calls according to your protocol, after business hours or around the clock.
AnswerPlus provides a warm, professional greeting to every caller, determining their needs and transferring the caller to the appropriate personnel.
Our Customer Service Receptionists (CSRs) use sophisticated scripting, your website, and information provided to answer questions for your customers, any time, day or night.
The Answerplus Advantage™
Reports can be customized to provide:
• Call Detail Summary
• Call Detail Report by the time of day and day of the week
• Summary by Call type (service, office)
• Summary by customer
• Summary by time
• Summary by geographic location
- GPS Expertise
Familiarity with a variety of GPS tracking systems allows AnswerPlus to quickly locate the nearest mechanic when emergencies arise.
- Disaster Preparedness
Multiple locations and backup systems allow AnswerPlus to provide 100% redundancy in case of a disaster.
- Health and Safety Due Diligence
Confined Space – reporting system protects your mechanics when working alone in tight spaces.
Lone worker – check-in program offers security to mechanics who must work for a time by themselves.
Fall Arrest – comes to the rescue should workers be injured in a fall.
- Absentee Check-in Lines
AnswerPlus records details such as employee name, number, the reason for absence and expected return date, then issues a confirmation number for easy tracking.
- All Calls Audio Recorded
All calls are automatically voice recorded for your protection.
- Web Portal
Gives you complete access to your messages, as well as voice recordings of every call, all in real time.
“AnswerPlus correctly dispatches the on call technician for the appropriate area, follows dispatch procedures accurately and documents all activity on a detailed call log summary report that we receive promptly every morning.”
– HVAC/R Company