IT / TECH SUPPORT
Virtual Reception/Help Desk/Customer Care
We can act as your full-time reception, overflow or after hours, determining call urgency and transferring through important calls directly to your employee’s cell or office phone.
We can provide full time or after-hours helpdesk support, using FAQ’s to support your callers, transferring all urgent calls directly to you or dispatching calls to your on-call technicians
As IT and Tech Support specialists, we can work directly with your telephony system or set up a program that will integrate smoothly with your call-tracking system.
The Answerplus Advantage™
- Eliminate the need for costly infrastructure to set up and maintain landline phone systems and administrative staff.
- Answerplus customer service representatives are a seamless extension of your business, allowing you to concentrate on the tasks at hand.
- Answerplus can transfer calls, take messages, provide 1st level customer support and much more.
- Our experienced and innovative in-house programming team enables our CSR’s to input information directly into your system for maximum efficiency and accuracy.