IT / TECH SUPPORT
Virtual Reception/Help Desk/Customer Care
We can act as your full-time reception, overflow or after hours, determining call urgency and transferring through important calls directly to your employee’s cell or office phone.
We can provide full time or after-hours helpdesk support, using FAQ’s to support your callers, transferring all urgent calls directly to you or dispatching calls to your on-call technicians
As IT and Tech Support specialists, we can work directly with your telephony system or set up a program that will integrate smoothly with your call-tracking system.
The Answerplus Advantage™
- Eliminate the need for costly infrastructure to set up and maintain landline phone systems and administrative staff.
- Answerplus customer service representatives are a seamless extension of your business, allowing you to concentrate on the tasks at hand.
- Answerplus can transfer calls, take messages, provide 1st level customer support and much more.
- Our experienced and innovative in-house programming team enables our CSR’s to input information directly into your system for maximum efficiency and accuracy.
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To our valued customers: We wanted to provide a quick update to communicate how AnswerPlus is currently managing and addressing, the COVID-19 pandemic. Our primary concern has been the health and safety of both our employees and our clients. Our technology has...
To our valued customers: With the uncertainty of the future impact of COVID-19, a lot of our customers have put in place a pandemic plan to ensure the continuity of their businesses. As part of their plan, quite a few have reached out to us to incorporate AnswerPlus...
We are taking preventative measures regarding the Coronavirus (COVID-19). To date, we have zero confirmed or suspected cases of coronavirus at any of our offices, however, we have enacted the following precautions in all of our four locations: Promote and communicate...
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