Oil & Gas Industry

For years, Answerplus has been a trusted partner to the biggest names in the Oil & Gas Industry. With our experienced CSR’s and our newest location in Edmonton, Alberta, we are well positioned to provide multifaceted support to your facilities by:

• Virtual Reception Services for a facility’s incoming calls.
• Respond to email requests.
• Utilize your sales management system to create work orders.
• Urgent Call Response – triage urgency, escalate and dispatch according to your protocol to on-call technicians.
• Journey Management – Lone Worker/Work Alone programs.
• Monitor automated alarm emails on specialized equipment and dispatch to the appropriate staff.
• Take incoming fleet calls, (for all vehicles on site) and create a work order through your system.

The Answerplus Advantage™

• Answerplus is a full-service partner to support your needs at head-office, facilities and in-field.
• Experienced CSR’s capable of working directly with your system, including SAP.
• Western Canadian location allows in-person coordination and support.