Property / Facilities Management
Answerplus is a 24/7 inbound contact centre specializing in the needs of the Property Management Industry for over 60 years.
Let us help you with:
Professional Customer Service Receptionists (CSRs) screen calls for urgency, gathering complete details, and dispatching calls according to your protocol.
Our Customer Service Receptionists (CSRs) use sophisticated scripting and software to answer your
customers’ questions, any time, day or night.
Answerplus provides a warm, professional greeting to every caller and then takes a message or transfers them to the appropriate personnel.
The Answerplus Advantage™
- Audio Recordings
All calls are voice recorded for your protection.
- Live Time Access to Your Messages
Answerplus will give you internet access to your messages, and voice recordings of all calls, in real time.
- Use When Needed
Answerplus grants you the flexibility to use our services when needed. For example, use Answerplus to cover your after-hours schedule, your lunch breaks, staff meetings, etc. Answerplus can utilize your software to ensure that all calls are documented using the same platform.
Customized to provide:
• Call detail by the time of day and day of the week
• Summary by call type (emergency ie fire, or flood, non-emergencies, office)
• Summary by site address
Answerplus prevents lost opportunities by providing property information, pricing and availability, schedule viewings, and assisting with pre-sales activity.
- Contractor Database
Answerplus can provide contact information to all your trades in case your property manager does not have the information at hand. Also, Answerplus can
dispatch directly to your approved contractor list.
“Our District Managers and Senior Management staff are very happy with your services, often commenting on the professional level of service provided to callers. Equally important is the fact that they themselves get fewer calls as your staff is capable of properly screening the calls and handling them at the building level in most cases.”
– Property Management Company