The Leading Answering Service for Elevators.

AnswerPlus can help you take your business to the next level with 24/7 support elevator expertise and award-winning service.

It's worth a chat!

LEADERS IN LEADING YOU TO THE TOP

Time-tested Expertise

Elevator-industry Trained Agents

Dedicated Account Managers

The Formula To Success

Award-winning Service

24/7 Live Call Answering

Customized Call Handling

Bilingual Service

Industry-leading Technology

Multi-Channel Dispatch

Real-time Reporting

Scalable Service

Keep passengers safe with 24/7 two-way elevator video monitoring + alarm response. 

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OUR SERVICES

Comprehensive Services Tailored
to The Elevator Industry

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Urgent Call Dispatch

Whether it’s a breakdown or an entrapment, We’re here to provide an immediate response to critical elevator calls. Highly-skilled dispatchers will gather all the critical details and dispatch them to your on-call technicians with speed and accuracy.

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Two-Way Elevator Video and Alarm Response

We can help you stay compliant with the Elevator Safety Code using your two-way emergency communication system. Our dispatchers are trained to use the video monitoring systems provided by our clients to identify elevator locations and quickly initiate two-way communication with passengers.

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Virtual Reception

From after-hours to overflow, our team is ready to provide a warm and professional greeting to every caller. They can screen calls based on your protocols, answer FAQs, take orders, and transfer calls to the appropriate personnel just like your in-house receptionist would.

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Employee Book-Off Line

Our agents can manage a designated employee book-off line and let you know immediately when an employee will be absent and why. Plus, we can call out for extra coverage using your on-call list, so your supervisors don’t have to.

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Safety Check-In

Keep technicians travelling in the field safe with a dedicated monitoring line tailored to your parameters. If a check-in is missed or an incident occurs, we can report this information to designated team members in real time.

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Multi-Branch Services

For consistent service across all your branches, AnswerPlus can serve as a single point of contact. If you oversee multiple properties, we can maintain a database of those properties, the elevators within them, and their associated phone numbers, as well as your on-call list and technician routes.

ANSWERPLUS ADVANTAGE

How Quality Is Built Into Your Experience

Our clients count on us to answer as a true extension of their business and take care of their customers like we would our own. That’s why we are committed to delivering the highest quality service, 24/7, 365. When you work with AnswerPlus you get:

  • Agents specifically trained in your business and industry 
  • Personalized recommendations from a dedicated account manager 
  • Ongoing call quality evaluations and agent coaching
  • Smarter scheduling to manage call spikes 
  • Rigorous data privacy and security standards 
  • Detailed data and analytics to make better business decisions 

Save time with
superior Support

With 61+ years of experience, AnswerPlus has developed the blueprint for best practices in our industry. Customized scripting and advanced call routing can streamline your service and help improve dispatch response times. 

Take your business
to new heights

With four offices and 400+ agents across Canada, we can help you stand out from the competition. Leave the call handling to the pros and free up resources so you can focus on business growth. 

Help is just a
phone call away

1,500+ clients trust AnswerPlus to deliver exceptional service to their callers. Reclaim your work day, then unwind, with the peace of mind that we’re here for your customers, anytime, anywhere. 

CHOOSE THE ELEVATOR EXPERTS

Discover The AnswerPlus Advantage.