Concrete elevator shaft

24/7 Live Call Answering for Elevators

From major malfunctions to elevator entrapments, we’re here to deliver an immediate response to critical elevator calls. Our urgent call answering ensures highly-skilled dispatchers gather all critical details swiftly and accurately, dispatching them to your on-call technicians with speed and precision.

We can help you stay compliant with the Elevator Safety Code using your two-way emergency communication system. Our dispatchers are trained to use the video monitoring systems provided by our clients to identify elevator locations and quickly initiate two-way communication with passengers.

Security camera for monitoring emergencies in elevator
Virtual receptionist talking on a headset

From after-hours to overflow, our live virtual receptionists are ready to represent your business and offer superior support to your customers. They can screen calls, answer inquiries, troubleshoot issues, and transfer calls to the right people on your team just like your in-house receptionist would.


Our dispatchers receive ongoing training tailored to your industry that covers everything from elevator terminology to the fundamentals of elevator safety. They’re not just skilled at managing the emotions of someone stuck in an elevator – they excel at calming down distressed callers with care and understanding.

Dedicated Account

Your peace of mind is our priority, which is why every business we partner with is assigned a dedicated account manager. With experience navigating your industry challenges, your dedicated account manager is ready to answer your questions and make personalized recommendations.

Powerful Technology

Our dispatch software is designed to automatically identify calls from clients or passengers stuck in elevators and populate their location and account information. Customized scripting and advanced call routing helps streamline your service and improve dispatch response times.

Multiple Message
Delivery Options

Take control of your time and budget by dispatching messages directly through text, phone, or email. Reduce the risk of miscommunication and rest easy knowing your on-call staff will receive timely updates.

Detailed Data At
Your Fingertips

Your calls are tracked and recorded from the first ring until they’re all wrapped up – including call state changes and anybody who handled the call. You’ll have access to them, plus, we can use this info to whip up detailed reports so that you can make savvy business decisions.

Scalable Service

As your business grows, we can swiftly scale our people and resources to meet increased call volumes. We’ll never leave you or your customers hanging – no matter how busy you become.