24/7 Live Call Answering for Elevators
Our operations run 24/7, just like your elevators. Let us help you run smoothly.
Your clients trust you to keep passengers safe and operations running smoothly, no matter the time of day. We understand that elevator downtime doesn’t adhere to business hours. Just like your elevators run 24/7, so do our answering services.
Since 1961, AnswerPlus has been crafting call answering solutions that align with the elevated expectations and stringent regulations of the elevator industry.
Entrapments have met their match.
From major malfunctions to elevator entrapments, we’re here to deliver an immediate response to critical elevator calls. Our urgent call answering ensures highly-skilled dispatchers gather all critical details swiftly and accurately, dispatching them to your on-call technicians with speed and precision.
Two-way elevator video monitoring.
We can help you stay compliant with the Elevator Safety Code using your two-way emergency communication system. Our dispatchers are trained to use the video monitoring systems provided by our clients to identify elevator locations and quickly initiate two-way communication with passengers.
Take your customer experience to the next level with our virtual reception services.
From after-hours to overflow, our live virtual receptionists are ready to represent your business and offer superior support to your customers. They can screen calls, answer inquiries, troubleshoot issues, and transfer calls to the right people on your team just like your in-house receptionist would.
The AnswerPlus Advantage
Deliver award-winning service supported by highly-trained people and industry-leading technology. All at a fraction of the cost of a full-time employee. Get the AnswerPlus Advantage today.
Elevator-specific
Expertise
Our dispatchers receive ongoing training tailored to your industry that covers everything from elevator terminology to the fundamentals of elevator safety. They’re not just skilled at managing the emotions of someone stuck in an elevator – they excel at calming down distressed callers with care and understanding.
Dedicated Account
Management
Your peace of mind is our priority, which is why every business we partner with is assigned a dedicated account manager. With experience navigating your industry challenges, your dedicated account manager is ready to answer your questions and make personalized recommendations.
Powerful Technology
Our dispatch software is designed to automatically identify calls from clients or passengers stuck in elevators and populate their location and account information. Customized scripting and advanced call routing helps streamline your service and improve dispatch response times.
Multiple Message
Delivery Options
Take control of your time and budget by dispatching messages directly through text, phone, or email. Reduce the risk of miscommunication and rest easy knowing your on-call staff will receive timely updates.
Detailed Data At
Your Fingertips
Your calls are tracked and recorded from the first ring until they’re all wrapped up – including call state changes and anybody who handled the call. You’ll have access to them, plus, we can use this info to whip up detailed reports so that you can make savvy business decisions.
Scalable Service
As your business grows, we can swiftly scale our people and resources to meet increased call volumes. We’ll never leave you or your customers hanging – no matter how busy you become.
Drive Sales + Delight Customers Effortlessly.
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Make the right call.
We believe your customers deserve the best and so do you. Tell us a bit about yourself and your needs so we can get the conversation started and help you find the right solution. We’re here to help, every step of the way.