Undistinguishable woman examining prescription bottle while talking on her cellphone

24/7 Live Call Answering for Healthcare

Quality care demands the right team with the right tools to streamline communication. With our virtual reception services, you can be confident that your patients and their families are treated with dignity and care. Every call is answered by a friendly, empathetic, real person, always ready to help.

  • Bridge language barriers with bilingual support 
  • Overflow support when your phone lines are busiest 
  • Stay on top of absenteeism with attendance monitoring 
  • Appointment scheduling through your website or online software

We understand that answering speed and messaging-taking accuracy are critical to the health of your patients – and your business. Our live medical receptionists are here to screen calls for urgency, triage them accordingly and dispatch them to the right personnel based on your protocols.

  • After hours reception offers peace of mind for urgent concerns
  • Flexible call screening and filtering based on your needs 
  • Caregiver check-in line for home care workers on the go
  • Multiple message delivery options include fax, email, SMS and phone
Four people, wearing headsets, answering calls at computer desks

From medical terminology to client confidentiality, our receptionists undergo specialized training tailored to your industry. Through years of experience working with vulnerable populations, our team excels in de-escalating irate or upset callers with patience and professionalism.

Your calls are tracked and recorded from the first ring until they’re all wrapped up – including call state changes and anybody who handled the call. You’ll have access to them, plus, we can use this info to whip up detailed reports so that you can make savvy business decisions.

Privacy is a big deal for us too, and we take great measures to ensure personal information remains protected.  All of our employees are trained in PIPEDA compliance best practices so they can handle your client’s sensitive information with the TLC it deserves.

Your patients experience continuous care, and so do you with your dedicated account manager. Every healthcare organization we partner with is assigned a dedicated account manager with experience navigating your industry challenges, ready to make personalized recommendations.

Our proprietary software gives us the ability to sound just like you. From call routing to relaying messages, we use industry-leading tools and reliable technology to help you work smarter, not harder.

We’re all about creating a welcoming, inclusive space where every team member loves what they do, takes pride in their work, and gets the recognition they deserve. It’s no secret that when employees are happy and supported, they naturally serve your callers with a smile.