24/7 LIVE CALL ANSWERING SUPPORT FOR HEALTHCARE.
HEALTHCARE IS ALL ABOUT TRUST.
AnswerPlus has 60 years of expertise providing 24/7, bilingual answering services to in-home health care providers, physician and dental offices, pharmacies, hospitals, midwives, and veterinary clinics.
Our CSRs specialize in providing emergency response and screen calls for urgency. Call answering speed and message- taking accuracy are something we take seriously because they are critical to the health of your patients and your business.
We train our team to expertly navigate the healthcare industry and competently handle language barriers, cultural differences, and medical terminology. AnswerPlus is committed to upholding rigorous standards of privacy and data security, which is why all our CSRs are trained on PIPEDA compliance.
OUR CSRs ARE COMMITTED TO THE 3 Cs: CARE, COMPASSION & COMMUNICATION
With our virtual reception, you can be confident that your patients and their families are treated with dignity and care. Every call is answered by a friendly, empathetic, real person ready to help.
Our CSRs elevate your quality of care with services tailored to your unique needs. We go above and beyond to ensure your patients always feel comfortable and safe.
STRENGTHEN YOUR POINTS OF CARE.
Employee coordination services are just one way you can make sure your healthcare services are successful. Our CSRs respond to employee book-offs, cancellations, and schedule appointments.
Whether it’s 2 in the morning or 2 in the afternoon, we make sure that you always know the status of your employees. This allows you to plan accordingly and provide consistent, reliable service.
Temporary Reception Coverage
Employee Booking Off Line
Never miss an opportunity to create a special moment over the phone again.
In-home healthcare providers face a unique set of expectations. We are here to help you exceed these expectations by providing compassionate, customized in-home healthcare call-center services.
Our experienced and knowledgeable CSRs are proud to serve local communities and help in-home healthcare clients age in place safely, one call at a time. They view each call as an opportunity to form real connections with your clients, their families, and caregivers.