Our Heritage + History

We’ve been here building loyalty with your customers for over six decades. AnswerPlus is a privately-owned and operated business, that has been passed down through three generations. Learn more about our rich heritage below, and how it all started with a Hamilton woman named Dolly.

The Dolly Story.

In 1961, Dolly Lloyd opened AnswerPlus at the age of 50 with a shoestring budget in a 9×9 room in downtown Hamilton, Ontario. Having invested everything she had, Dolly had no choice but to staff the operation totally on her own at first. What Dolly lacked in resources, she made up for with her sparkling personality and passion for helping others.

From the start, Dolly recognized her work served a greater purpose. When she answered a midwife’s call, she knew she was actually helping a new mother deliver a baby safely. And when she took a plumbing call, she was giving someone the peace of mind that a basement leak would not become a flood of structural and financial damages.

Today, Dolly’s story lives on in all the ways our team makes a difference in the lives of our clients, callers, and colleagues, and the communities we serve.

Painted portrait of Dolly Lloyd, found of Answerplus

Our History

1961

Dolly Lloyd starts Professional Answering Service (now AnswerPlus).

1971

Dolly Lloyd passes away, but her legacy lives on. After graduating from college, her son Paul Lloyd begins working for Professional Answering Service full time.