Pop-up Contact Centers: What They Are & How They Can Help You

It’s impossible to plan for every unexpected event, good or bad. Regardless, it’s important to have a solution in place so that you can meet your customer’s needs in real-time. 

You could launch a seasonal campaign, and the response ends up exceeding what you anticipated. Or maybe you have an exciting new business idea but lack the space and resources to make it a reality. 

On the other hand, you could find yourself in an unexpected and urgent situation such as a product recall or devastating damage to your workspace. 

During times like these, your priorities are fairly straightforward. The utmost importance is quickly finding a solution that is convenient, accessible, affordable and doesn’t require a long-term commitment. 

Seeking to find a flexible solution that incorporated all of this business, we decided to figure out the next step. By taking a closer look at the people, processes, and systems necessary for keeping business running smoothing, we came up with a temporary solution that incorporates all three: the pop-up contact center. 

It’s important that even if your projects are temporary, they still align with your core values and goals. At a moments notice, our pop-up contact center allows you to leverage one, or a combination of the following: 

  • A modern office space
  • Fully equipped desks
  • A team ready to provide award-winning CSR service 

We specialize in custom, 24/7 answer services, and virtual reception. With confidence and compassion, our CSRs will act as the main point of contact and the voice of your company. This way, instead of handling calls you can focus on getting back to running your business as usual. 

We’ve been able to grow as leaders in the industry by building an expectation of trust and reliability that is rooted in our beginnings as a family business. Making a difference is important to us, and we’ve supported clients in an array of industries, with projects such as:

  • Urgent product recalls
  • Temporary campaigns 
  • Polling and Market research projects
  • Seasonal / temporary  volume increases 
  • Training & Recruiting
  • Support lines and FAQ
  • Workplace Recovery

If you have something else in mind, we can work together to figure out the answer. Reach out to us here so we can discuss your ideas further.