Outstanding Call Centre Service Brings National Award Answer Plus Wins CAM-X Award of Excellence
Answer Plus of Hamilton, ON has been honoured with the exclusive 2011 Award of Excellence for the seventeenth consecutive year. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Answer Plus was presented with the Award recently at the CAM-X 47th Annual Convention and Trade Show held at the Hyatt Regency, Montreal, QC.
Independent judges are contracted by CAM-X to evaluate message services throughout North America over a six-month period. The criteria for scoring include courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted Award of Excellence. The program is now in its 22nd year.
Every business needs an answering service says CAM-X president Tom Sheridan. Participation in the CAM-X Award of Excellence program helps make for a great first impression for all callers, even when contact is made after regular business hours. A live agent simply provides a better customer service experience than automated systems or callers having to wait until the office reopens for business. The CAM-X Awards of Excellence program raises the bar for the best customer service experience possible. We congratulate Answer Plus for their achievements.
Founded in 1964, CAM-X began as a national trade Association representing live answering services. The Canadian Call Management Association now encompasses companies across North America offering specialized and enhanced operator based services including: call centres, contact centres, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and Internet-based services, among others. Please visit www.camx.ca for more information.
Now a seventeen-time winner, Answer Plus earned the Diamond Plus Award for seventeen consecutive years. CAM-X extends its congratulations to the staff of Answer Plus on their proven quality service to their customers.