AnswerPlus wins National Award for Excellence in Customer Service

Jen Ferby, VP of Operations and Paul Lloyd, CEO of AnswerPlus accept the CAM-X award from Brad French, the president of CAM-X.

AnswerPlus Inc has been honoured with the prestigious 2012 Call Centre Award of Distinction by the Canadian Call Management Association (CAM-X). The Industry’s Trade Association for providers of Call Centre Services. CAM-X has recognized AnswerPlus for their outstanding achievement at their 48th Annual Convention, held recently at the Delta Ocean Point Resort & Spa in Victoria, BC.

The Call Centre Award of Distinction was created in response to an overwhelming request by the Call Centres across North America for a tool to measure the skills of their professional Call Centre Agents on the job. After six months of testing, independent panels of judges score call handling skills of of multiple call takers. The scoring takes into consideration customer relationship management, courtesy, knowledge, etiquette, the use of proper call techniques, as well as response time and accuracy.

The CAM-X Award of Distinction sets forth the expectation of excellence for complex call centre accounts and exemplifies the standard which the industry strives to achieve. As technology changes, the way Call Centres have expanded their offerings has also changed dramatically. In order to ensure high levels of service, even with the ever evolving needs of clients, the Award of Distinction sets the bar for what is necessary to satisfy the desired standards says CAM-X President Bard French. By winning this award, AnswerPlus has proven that they have excelled at handling these complex accounts and can do so with extraordinary service levels.

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