HELP DESK | CONTACT CENTRE
Help DeskAnswerplus can provide a single point of contact for your customers to ensure consistency in the customer service experience. Our customer service experts are trained to understand your business so they can answer questions, and know when a customer issue needs to be escalated. The proper procedures for these situations are always a mirror to your internal policy.
Answerplus will exceed customer care expectations by handling all aspects of your client interactions. Whether it’s supporting online orders, tracking delivery or simply a customer’s quick question, Answerplus will ensure that your clients will brag about the experience.
The Answerplus Advantage™
- Outsourcing the first point of contact to Answerplus allows your company to focus on growing your business.
- Prompt and professional responses leads to client referrals and retention.
- Demographic reports allow your company to monitor service levels and make adjustments as needed.