Emergency Response
Emergency Response from AnswerPlus ensures your customers critical calls are handled with expertise, and promptly delivered to your on-call personnel. Experienced live agents are specifically trained on calming distraught callers and other emergency protocols. We are available 24 hours a day and understand the urgency of strictly following the escalation protocol you have set.
AnswerPlus Emergency Response services will benefit your company:
- Calls are answered quickly by experienced Emergency Response Operators, ensuring you don’t lose calls to your competition.
- Messages are relayed fast and accurately so your team can deal with an emergency quickly, ensuring you know the location and understand the complete situation.
- Operators can screen for urgent calls and know which calls to escalate based on client parameters and which calls can wait for regular office hours to minimize client costs.