urgent response

Urgent Response from Answerplus ensures your customer’s critical calls are handled with expertise, and promptly delivered to your on-call personnel. Experienced live agents are specifically trained in calming distraught callers and other emergency protocols. We are available 24 hours a day and understand the urgency of strictly following the escalation protocol you have set.

The Answerplus Advantage™

• Calls are answered quickly by experienced Urgent Response Operators, ensuring you don’t lose calls to your competition.
• Messages are relayed fast and accurately so your team can deal with an emergency quickly, ensuring you know the location and understand the complete situation.
• Operators can screen for urgent calls and know which calls to escalate based on client parameters and which calls can wait for regular office hours to minimize client costs.