24/7 Urgent Service
Urgent Response from Answerplus ensures your customer’s critical calls are handled with expertise, and promptly delivered to your on-call personnel. Experienced live agents are specifically trained in calming distraught callers and other emergency protocols. We are available 24 hours a day and understand the urgency of strictly following the escalation protocol you have set.
The Answerplus Advantage™
- Calls are answered quickly by experienced Urgent Response Operators, ensuring you don’t lose calls to your competition.
- Messages are relayed fast and accurately so your team can deal with an emergency quickly, ensuring you know the location and understand the complete situation.
- Operators can screen for urgent calls and know which calls to escalate based on client parameters and which calls can wait for regular office hours to minimize client costs.
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To our valued customers: We wanted to provide a quick update to communicate how AnswerPlus is currently managing and addressing, the COVID-19 pandemic. Our primary concern has been the health and safety of both our employees and our clients. Our technology has...
To our valued customers: With the uncertainty of the future impact of COVID-19, a lot of our customers have put in place a pandemic plan to ensure the continuity of their businesses. As part of their plan, quite a few have reached out to us to incorporate AnswerPlus...
We are taking preventative measures regarding the Coronavirus (COVID-19). To date, we have zero confirmed or suspected cases of coronavirus at any of our offices, however, we have enacted the following precautions in all of our four locations: Promote and communicate...
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