We provide email/voice blasts to consumers providing details on the product recall and the number to call for more information.
More than this, we provide outbound calling to consumers, are available to receive customer service calls 24/7 and provide callers with answers to FAQ’s.
Answerplus provides daily reporting including contact information to the fulfillment company if the product is being replaced.
Update and verify any contact information for consumers.
The Answerplus Advantage™
- Inbound and outbound communications capable.
- Manage high call traffic with no busy signal.
- Ability to staff up and down staff quickly with quality CSR’s and dedicated account management.
- Customized detailed reporting to manage your project.