24/7 Live Call Answering.

Show your clients you’re ready to do business and make a great impression 24/7 with our team of professional receptionists. As an extension of your brand, we’re here to delight callers and deliver personal experiences.

Woman wearing glasses talking into a headset

Extend your business hours effortlessly and provide customers with consistent support through our after-hours services. Our dedicated team stands ready to assist customers, handle inquiries, and address urgent issues even when your doors are closed.

Experience fluctuations in call volume? Our reception overflow services offer your team the extra layer of support necessary to seamlessly handle spikes in incoming calls. Whether due to promotional campaigns, seasonal peaks, or unexpected events, we ensure that every call is promptly answered and efficiently managed.

Maintain uninterrupted service during peak periods, staff shortages, or special events with temporary reception coverage. By outsourcing call handling to AnswerPlus during these times, you can alleviate strain on your existing staff, prevent missed calls, and uphold service standards.

Stay ahead of staffing shortages with our simple, reliable solution for tracking employee absences. Your team can easily call in sick or report they’re running late through our dedicated line, where friendly live agents will gather all the details and notify supervisors swiftly so they can take appropriate action. 

We’re here to help during business hours, after-hours, and when you’re just plain swamped with calls. When you work with AnswerPlus you get access to a team of virtual receptionists located right here in Canada, offering award-winning service around the clock. 

Custom call handling

Your business, your rules. From greeting phrases to FAQS, your account is set up to ensure everything runs smoothly from the start. Your instructions, processes, and protocols are all inputted directly into our system.

Bilingual Receptionist

Our bilingual receptionists cater to both English and Quebecois French speakers, ensuring callers feel welcome and understood.

Call filtering and forwarding

Answer only the calls that require your attention. We can screen calls based on time of day, urgency, or call type, and then take detailed messages or transfer them to the right team member based on your instructions. 

Customer web portal

Access details from your calls, listen to and download your most recent recordings, and effortlessly update your on-call schedule, all within one secure, convenient platfom.

Instant Message Delivery

Stay informed and deliver timely responses to customers, wherever you are. After a call has been wrapped up we can notify you and deliver all the details via SMS, email, or a quick phone call.

Dedicated Account Managers

Every business we partner with is assigned a dedicated account manager, here to guide you every step of the way. With years of experience, they’re ready to make proactive recommendations to optimize your call flow.