24/7 Call Centre Services.

Streamline your customer service and handle high call volumes efficiently with AnswerPlus as your centralized support hub. As an extension of your brand, we’re here to deliver exceptional customer experiences at scale.

Three people wearing headsets, answering calls and using their computers

Customers don’t like to be bounced around from department to department – especially when it doesn’t solve their problem. With AnswerPlus as your 24/7 help desk, it’s easy for customers to get efficient, real-time assistance. Whether it’s troubleshooting and triaging tier one issues or recognizing when escalation is necessary, help is always a phone call away.

Don’t spend your time drowning in emails, direct them to us instead. We can streamline the process of managing high-volume inbound emails, whether they’re service requests, alarm emails, or inquiries straight from your website contact form. Our team can review, filter, and distribute emails to the right people and leverage template libraries to deliver quick and consistent responses customized to your brand and processes.

Turn more website visitors into loyal customers with live chat support powered by people, not bots. We handle your chats the same way we handle your calls – with secure, reliable technology and the right dose of personalization. Our team is ready to offer assistance, answer questions, capture leads, and dispatch the details directly to you, day or night.

Our team is here to cater to your customers across channels and time zones – no matter how complicated your business may be. With call centres located in Toronto, Hamilton, Edmonton, and Montreal, even localized disruptions like power outages or natural disasters won’t stop us from serving your customers.

Custom call handling

Your business, your rules. From greeting phrases to FAQS, your account is set up to ensure everything runs smoothly from the start. Your instructions, processes, and protocols are all inputted directly into our system.

Scripting Experts

We can work with your existing script or our scripting experts can develop a new one with your input. Through our platform we can build in examples, definitions, required fields, and probing questions for each call type.

Robust IVR

Our sophisticated interactive voice response system (IVR) can be customized to your business needs and messaging. Callers can select their preferred language, administrative support, or routing options.

Cloud-based Call Management

Don’t let a busy signal cost you business. Unlike traditional phone systems with limited capacity, our cloud-based call routing system can scale during call spikes, ensuring every caller gets connected to the right agent, fast.

Call Filtering and Forwarding

Answer only the calls that require your attention. We can screen calls based on time of day, urgency, or call type, and then take detailed messages or transfer them to the right team member based on your instructions. 

Order Taking

Capture orders around the clock with agents trained on your specific products, services, and processes. We can answer FAQS, gather order details, and place the order directly through your website or system. 

Instant Message Delivery

Stay informed and deliver timely responses to customers, wherever you are. After a call has been wrapped up we can notify you and deliver all the details via SMS, email, or a quick phone call.

Customer Web Portal

Access details from your calls, listen to and download your most recent recordings, and effortlessly update your on-call schedule, all within one secure, convenient platform.

Dedicated Account Managers

Every business we partner with is assigned a dedicated account manager, here to guide you every step of the way. With years of experience, they’re ready to make proactive recommendations to optimize your call flow. 

Bilingual Virtual Receptionists

Our bilingual receptionists cater to both English and Quebecois French speakers, ensuring callers feel welcome and understood.