CAM-X President Dana Lloyd presents Jennifer Ferby, Director of Operations, AnswerPlus with the prestigious 2017 CAM-X Award for Excellence.  This marked the 23rd win in a row for AnswerPlus, Hamilton.

Each year the CAM-X Awards celebrate and honour call centres and their staff across North America who lead the way in demonstrating the very best in customer service excellence.  At this year’s 53rd Annual CAM-X Convention & Trade Show in Vancouver, each of AnswerPlus’ Canadian offices took home the coveted CAM-X Award for Excellence and we couldn’t be more excited!

The Canadian Call Management Association (CAM-X) is a not-for-profit trade organization for the Call Management industry and its members include call centres, answering services and other communication services.  Each year, independent judges are contracted by CAM-X to conduct call evaluations over a 6-month period and score representatives using criteria that includes response time, the courteousness of the rep, account knowledge and accuracy and overall call impression.

We are proud to say that our 4 offices across Canada were honoured with the following awards:

CitiTel by AnswerPlus (Edmonton, AB) Year 1 Award of Excellence
AnswerPlus Montreal (Montreal, QC) Year 1 Award of Excellence
AnswerPlus Toronto (Toronto, ON) Year 20 Onxy Plus Award
AnswerPlus Hamilton (Hamilton, ON) Year 23 Onyx Plus Award

“A lot of effort goes into the quality of our service and being recognized reinforces our efforts”, says Jennifer Ferby, Director of Operations.

CAM-X President Dana Lloyd offered her congratulations to AnswerPlus noting that, “The responsibility and effort required to participate, and succeed, in the Award of Excellence program is a direct reflection of the commitment to quality and service excellence demonstrated by AnswerPlus Hamilton, Toronto, Montreal and Edmonton.”

Not only did our Toronto and Hamilton offices celebrate their 20th and 23rd wins respectively, they did so against steep competition from a field of 61 nominees from call centres and answering services from across North America.  Congratulations to all our staff at each of our offices across Canada.  Way to go!!!