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24/7 Live Call Answering for Professional Services

Never miss an opportunity to engage with potential clients or retain existing ones. With our virtual reception services you can be confident that every client gets the VIP treatment. Set your service apart by offering unmatched accessibility and a level of personalized service that only a real, friendly human can provide.

  • Bridge language barriers with bilingual support
  • Overflow support when your phone lines are busiest
  • Appointment scheduling through your website or online software

Whether it’s an IT emergency or a legal dilemma, ensure that urgent inquiries don’t go unanswered. Our live virtual receptionists can step in when your office is closed and offer seamless service, even during holidays and weekends. They can answer questions, take messages, and troubleshoot tier one issues so clients and prospects don’t seek support elsewhere.

  • Flexible call screening and filtering based on your needs
  • After hours reception offers peace of mind for urgent concerns
  • Multiple message delivery options include SMS, email, phone and fax

A Culture of Care

We’re all about creating a welcoming, inclusive space where every team member loves what they do, takes pride in their work, and gets the recognition they deserve. It’s no secret that when employees are happy and supported, they naturally serve your callers with a smile.

Powerful Technology

Our proprietary software gives us the ability to sound just like you. From customized call routing to live chat response, we use industry-leading tools and reliable technology to help you work smarter, not harder.

Scalable Service

As your business grows, we can swiftly scale our people and resources to meet increased call volumes. We’ll never leave you or your customers hanging – no matter how busy you become

Dedicated Account Management

Your peace of mind is our priority, which is why every business we partner with is assigned a dedicated account manager. With experience navigating your industry challenges, your dedicated account manager is ready to answer your questions and make personalized recommendations.

Detailed Data At
Your Fingertips

Your calls are tracked and recorded from the first ring until they’re all wrapped up – including call state changes and anybody who handled the call. You’ll have access to them, plus, we can use this info to whip up detailed reports so that you can make savvy business decisions.

PIPEDA Compliant Call Handling

Privacy is a big deal for us too, and we take great measures to ensure personal information remains protected. All of our employees are trained in PIPEDA compliance best practices so they can handle your client’s sensitive information with the TLC it deserves.