Man in white hardhat and blue button-up shirt carrying a laptop while making a call on a walkie-talkie

24/7 Live Call Answering for Property + Facilities

Happy tenants are the key to successful property management. With our virtual reception services, you can set aside your cell phone and focus on what matters most knowing we’ve got your calls covered 24/7.  No more missed opportunities or delayed responses –we’re here to make sure every caller gets the attention they deserve. 

  • Bridge language barriers with bilingual support 
  • Overflow support when your phone lines are busiest
  • Appointment scheduling through your website or online software

When the unexpected happens, every second counts whether it’s a burst pipe or a power outage. Day or night, our virtual receptionists are your first line of defense. We’re here to screen calls for urgency, triage them accordingly, and dispatch them to the right personnel with speed and professionalism.

  • After hours reception offers peace of mind for urgent concerns
  • Flexible call screening and filtering based on your needs
  • Multiple message delivery options include text, phone, email or fax
Woman with dark curly hair holding a rag against plumbing under her sink, while on the phone

Polite, professional, and well-versed in the language of property management, our virtual receptionists are here to support your business full-time, after hours, or as back-up for your in-house staff.

Your calls are tracked and recorded from the first ring until they’re all wrapped up – including call state changes and anybody who handled the call. You’ll have access to them, plus, we can use this info to whip up detailed reports so that you can make savvy business decisions.

Your peace of mind is our priority, which is why every business we partner with is assigned a dedicated account manager.  With experience navigating your industry challenges, your dedicated account manager is ready to answer your questions and make personalized recommendations.

Our proprietary software gives us the ability to sound just like you. From call routing to relaying messages, we use industry-leading tools and reliable technology to help you work smarter, not harder.

As your property portfolio grows, we can swiftly scale our people and resources to meet increased call volumes. We’ll never leave you or your customers hanging – no matter how busy you become.

We’re all about creating a welcoming, inclusive space where every team member loves what they do, takes pride in their work, and gets the recognition they deserve. It’s no secret that when employees are happy and supported, they naturally serve your callers with a smile.