Our Impact

We’re focused on being a force for good in the communities where we work and live.

  • 83,639 calls
    answered for non-profits across Canada last year.
  • 2% of profits
    donated to charities close to our hearts.
  • 150 hours
    of time volunteered by staff.

Our commitment to giving back and making a positive impact in the lives of those around us starts by focusing on causes that truly matter to our team. Just a few of the causes our team is passionate about…

AnswerPlus participating at a Breast Cancer fundraised

Funding life-changing research

  • Alzheimer’s Society of Canada
  • Heart and Stroke Foundation
  • Canadian Cancer Society
AnswerPlus team participating at a Sick Kids fundraiser

Uplifting youth and families

  • Sick Kids Foundation
  • Ronald McDonald’s House Charities (RMHC) of Canada
  • pflag Canada
  • War Amps
Two people hugging at a charity event

Spreading hope in our local community

  • Hamilton Good Shepherd
  • Community Care St. Catharines
  • Adopt a Senior @ St Matthew’s House Hamilton

Recognition from our industry

We’ve earned our reputation as an award-winning call center through years of hands-on experience.

AnswerPlus CAMX Rewards

Cam-X Award of Excellence 2023

The CAM-X Award of Excellence recognizes CAM-X members dedicated to outstanding telephone service, consistently achieving a service quality score of 80% or higher during annual 6-month evaluations. Our commitment to providing the best service possible has been recognized with this award across all locations:

Read more about the CAM-X Award that AnswerPlus has won 29 years in a row.

Cam-X Best Call Award 2022

One of our Hamilton CSRs, Julian, was honoured with the Best Call Award, after receiving the highest scored call out of 800 calls across North America evaluated by an independent panel of judges.

Donald Swift Education Endowment 2022

Our Hamilton Operations Manager, Elisha, was recognized with the DSEE for exemplifying the mission of CAM-X by fostering a willingness to exchange ideas, experiences, and solutions while promoting the general welfare and ethical standards of the industry.

Read more here

Tom Ryan Integrity Award 2002

Paul Lloyd was honored with this award which recognizes industry leaders whose companies are founded on principles of quality service delivery, ethical business practices, commitment to a progressive working environment, and on contribution to the business and industry communities.

Read more here.