BIPOC woman with glasses and curly hair talking to a couple

24/7 Live Call Answering For Government

Young man with dark hair and glasses talking on the phone

Our live virtual receptionists make it easy for you to be more responsive to the needs of your constituents. From after hours answering to specialized hotlines, we respond to a wide range of inquiries and deliver consistent and timely assistance. Reduce the burden on your team, free up valuable resources and improve how your organization delivers service to the public.

  • Bridge language barriers with bilingual support
  • Overflow support when your phone lines are busiest
  • Stay on top of staff absences with attendance monitoring
  • Call handling customized to your divisional processes and protocols

Answering speed and message accuracy are critical to effective service delivery and the health of your community. Day or night, we’re here to screen calls for urgency, triage them accordingly, and dispatch them by priority. Whether it’s a water main break or an animal complaint, callers will reach a real person ready to help so that your team is only disturbed after hours for the calls that truly matter.

  • After hours reception offers peace of mind for urgent concerns
  • Flexible call screening and filtering based on your needs 
  • Lone worker check-in line for team members working in the field.
  • Multiple message delivery options include fax, email, SMS and phone
Woman working on a computer with vehicle routing software

Municipal services can have a lot of moving parts, which is why our receptionists undergo specialized training that is customized to your programs and protocols. Through years of experience, our team excels at quickly and professionally resolving complaints and de-escalating callers.

Privacy is a big deal for us too, and we take great measures to ensure personal information remains protected. All of our employees are trained in PIPEDA compliance best practices so they can handle your client’s sensitive information with the TLC it deserves.

Your peace of mind is our priority, which is why every business we partner with is assigned a dedicated account manager. With experience navigating your industry challenges, your dedicated account manager is ready to answer your questions and make personalized recommendations.

Your calls are tracked and recorded from the first ring until they’re all wrapped up – including call state changes and anybody who handled the call. You’ll have access to them, plus, we can use this info to whip up detailed reports to help you pinpoint operational efficiencies.

We’re all about creating a welcoming, inclusive space where every team member loves what they do, takes pride in their work, and gets the recognition they deserve. It’s no secret that when employees are happy and supported, they naturally serve your callers with a smile.

Our proprietary software gives us the ability to sound just like you. From call routing to message relay we use industry-leading technology and reliable tools to deliver secure communication and streamlined processes.

We believe your customers deserve the best and so do you. Tell us a bit about yourself and your needs so we can get the conversation started and help you find the right solution. We’re here to help, every step of the way.