Medical / healthcare
Answerplus is a 24/7, bilingual, inbound call centre specializing in the needs of the Medical/Healthcare Industry since 1961. Answerplus provides 24/7 Virtual Reception, Emergency Response and Employee Co-ordination Services. We have years of experience supporting Physician and Dental Offices, In-home Nursing/Care, Hospitals, Midwives and Veterinarian Clinics.
Answerplus provides a warm, professional greeting to every caller: booking appointments, transferring callers and dispatching messages to the appropriate personnel.
Answerplus Virtual Receptionists screen for urgency, gather complete details and dispatch according to your protocols after business hours or around the clock.
Employee Co-ordination Services
Answerplus Virtual Receptionists respond to employee book offs, schedule appointments and cancellations.
The Answerplus Advantage™
Our Virtual Receptionists undergo an extensive healthcare specific training program that includes:
- PIPEDA compliance
- Sensitivity training
- Health care terminology and acronyms
- Patience & compassion with distressed callers
- Specifics of the health care industry and its operations
“Because of the care, attention to detail, technology and knowledge that Answerplus provides, VON’s migration to Answerplus was seamless and transparent for our staff, clients and customers.”
– VON Canada
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To our valued customers: We wanted to provide a quick update to communicate how AnswerPlus is currently managing and addressing, the COVID-19 pandemic. Our primary concern has been the health and safety of both our employees and our clients. Our technology has...
To our valued customers: With the uncertainty of the future impact of COVID-19, a lot of our customers have put in place a pandemic plan to ensure the continuity of their businesses. As part of their plan, quite a few have reached out to us to incorporate AnswerPlus...
We are taking preventative measures regarding the Coronavirus (COVID-19). To date, we have zero confirmed or suspected cases of coronavirus at any of our offices, however, we have enacted the following precautions in all of our four locations: Promote and communicate...
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