Skilled tradesman in yellow construction jacket running a diagnosis on a tablet

24/7 Live Call Answering for Skilled Trades

Customized, professional solutions to make your services shine.

Balancing the unique demands of a trades business can be challenging – from scheduling and dispatching jobs to managing your team and talking to customers. Don’t let missed calls hold your business back or cost you a potential project.

For over six decades, AnswerPlus has been crafting call answering solutions designed to make your service shine. Whether you provide HVAC or plumbing services, roofing, disaster restoration, landscaping or another skilled trade, every call is an opportunity to make a great first impression.

Young caucasian man in blue plaid shirt, working on his laptop an cell phone

Never miss a beat with our virtual reception services.

Imagine having a team of skilled professionals representing your business around the clock. With our virtual reception services your business is always ready to handle calls, capture leads, and dispatch field service jobs at lightning speed.

  • Bridge language barriers with bilingual support
  • Overflow support when your phone lines are busiest
  • Appointment scheduling through your website or online software

Be there for your customers, day or night.

We understand not all service calls are created equal. Power outages, burst pipes, and emergency roof repairs don’t always abide by a nine to five schedule. Our team is ready to address urgent calls promptly, turning potential crises into satisfied customers, and ensuring that your team is only disturbed for the calls that truly matter.

  • Flexible call screening and filtering based on your needs
  • After hours reception offers peace of mind for urgent concerns
  • Lone worker check-in line for team members working in the field
Dispatch officer with short red hair, dispatching calls on a computer screen

The AnswerPlus Advantage

Deliver award-winning service supported by highly-trained people and industry-leading technology. All at a fraction of the cost of a full-time employee. Get the AnswerPlus Advantage today.

Flexible, Professional Support

Polite, professional, and well-versed in the language of commercial trades, our virtual receptionists are here to support your business full-time, after hours, or as back-up for your in-house staff.

Dedicated Account Management

Your peace of mind is our priority, which is why every business we partner with is assigned a dedicated account manager.  With experience navigating your industry challenges, your dedicated account manager is ready to answer your questions and make personalized recommendations.

Powerful Technology

Our proprietary software gives us the ability to sound just like you. From call routing to relaying messages, we use industry-leading tools and reliable technology to help you work smarter, not harder.

Multiple Message Delivery Options

Take control of your time and budget by dispatching messages directly through text, phone, or email. Reduce the risk of miscommunication and rest easy knowing your on-call staff will receive timely updates.

Detailed Data At Your Fingertips

Your calls are tracked and recorded from the first ring until they’re all wrapped up – including call state changes and anybody who handled the call. You’ll have access to them, plus, we can use this info to whip up detailed reports so that you can make savvy business decisions.

Scalable Service

As your business grows, we can swiftly scale our people and resources to meet increased call volumes. We’ll never leave you or your customers hanging – no matter how busy you become.

Drive Sales + Delight Customers Effortlessly.

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Make the right call.

We believe your customers deserve the best and so do you. Tell us a bit about yourself and your needs so we can get the conversation started and help you find the right solution. We’re here to help, every step of the way.

Our Solutions