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Customer Service Psychology: 10 Cognitive Biases Every Business Owner Should Know
Every customer decision—whether to buy, renew, or complain—is shaped by mental shortcuts known as cognitive biases. These unconscious patterns shape how people perceive service, remember…
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Why Telephone Answering Service Free Trials Hurt Customers
A telephone answering service free trial is a short, no-cost period where a provider handles your calls so you can “test” their service before committing.…
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The Ultimate Guide to Answering Service Client Onboarding
Starting with a new answering service? Onboarding is the first and most important step, and it sets the tone for everything that follows. Answering service…
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What One Missed Call Really Costs Your Business (Hint: It’s More Than Money)
A single missed call might not raise alarms, but it can quietly cost your business far more than you think. While it might seem like…
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How to Choose The Best Answering Service For Your HVAC Business
What’s the value of an unanswered HVAC call? It could mean a lost customer, a bad review, or a competitor getting the job instead. During…
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Does Your Business Need an Emergency Answering Service?
Your business can’t afford to miss an emergency call, but it happens more often than you think. A burst pipe at midnight, a security breach…
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7 Key Benefits of Virtual Receptionists for Small Businesses
Virtual receptionists. You’ve probably spoken to dozens of them already and never had a clue. The term might sound familiar, but unless you’re already using…
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Telephone Answering Service Glossary: Terms You Need to Know
Welcome to the AnswerPlus Glossary, a helpful resource designed to break down the key terms we use in the world of answering services and call…
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Why a Dedicated Account Manager Is Key For Quality Assurance
Outsourcing your calls is more than a business decision. It’s a trust fall. You’re basically handing over the keys to your customer experience, and that’s…
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PIPEDA Compliance: What Canadian Businesses Must Know About Data Privacy
If you’re running a business in Canada that collects, uses, or discloses personal information, you’ve likely heard of PIPEDA. But do you truly understand what…
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The Ultimate Guide to 24/7 Live Chat Support
You’ve probably used live chat as a customer. You visit a website, and a small window pops up: “Hi there! How can I help you…
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Call Screening 101: Everything You Need To Know
Call screening isn’t just for executives in corner offices. Have you ever been deep in focus, finally making headway on something important, when your phone…
