Urgent Call Response, Virtual Reception, Dispatching, Customer Service Support, 24/7/365
Answerplus utilizes state-of-the-art mapping software that we customize to suit your needs in order to determine where your driver is and dispatch the appropriate associate according to your company’s protocol.
Our CSR’s will capture all important caller information and follow your escalation procedure, to dispatch quickly and efficiently. We can set up a tracking system for you or integrate with your existing system.
Answerplus is PCI compliant to accept payments.
We work with many School Bus Lines and School Boards to provide support to parents with questions or issues about their child’s bussing. Our team is able to work effectively with your existing system to provide live updates in order to support you during peak periods.
The Answerplus Advantage™
- Answerplus provides front-line support 24/7/365 days a year, so you can provide your callers with peace-of-mind during difficult situations or peak times.
- Allows you to focus on other important priorities during busy periods, knowing your callers are taken care of.
- Our team of in-house programmers coordinate access to your system software so we can provide real-time information to your callers and update your systems with important caller information.