RESOURCE LIBRARY
The Real Cost of Workplace Absenteeism and How To Prevent It
Health-related workplace absenteeism increases sharply each year during the inevitable flu season, which normally starts in November.
This year, in the midst of a global pandemic, our concerns around maintaining a healthy workplace are amplified.
6 Brilliant Ways to Reduce Employee Turnover
Reducing employee turnover in the current economic climate matters more than ever. Recruiting and training new employees takes up time and money, and high turnover can result in a less cohesive culture. We take pride in our culture being our differentiator, and this...
How to Boost Your Customer Service and WOW Callers
Providing quality customer service is about human connection. When you WOW callers you boost your customer service by showing you care through quick, easy, personalized customer experiences. Since these experiences can be rare, providing WOW-level customer service...
Six Ways Answering Services Can Help You Return to Work
As Ontario enters phase two of reopening, answering services can help you return to work safely and with confidence. Many business owners are wondering what getting back to business will look like, so we’ve highlighted six ways an answering service can optimize this...
5 Lessons For Growth During COVID-19
Despite all the challenges we all have faced in recent months, there have certainly been some lessons learned. Recently, we were challenged to outline and articulate practices we have adopted during COVID-19 that we plan to continue once it is over. Things...
5 Ways Virtual Receptionists Benefit Small Business
Virtual receptionists. They may be familiar, but unless you’re currently using one you probably aren’t sure what this actually means. For starters, what makes them virtual? They are real people not automated answering systems or robots. Instead of being located...
Working From Home: tips for employee engagement
Working from home doesn’t have to mean working alone. We’ve put together some tips to empower your team and boost employee engagement.
4 Key Steps Your Business Can Take During The Coronavirus (COVID-19) Pandemic
As the Coronavirus (COVID-19) continues to spread, it’s important to understand how it will affect your business operations. Although the worries surrounding the pandemic are understandable, it’s important to remain calm. The more proactive you are, the more control...
Pop-up Contact Centers: What They Are & How They Can Help You
It’s impossible to plan for every unexpected event, good or bad. Regardless, it’s important to have a solution in place so that you can meet your customer's needs in real-time. You could launch a seasonal campaign, and the response ends up exceeding what you...
8 Crucial Questions That Will Make Business Easier This Year
Entering a new year often causes us to pause for reflection. A new decade is even more of a reason to determine where you’d like to be in the next few years. This means asking yourself, what matters most to you? Reviewing past accomplishments is a helpful jumping-off...
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