RESOURCE LIBRARY
Essential Service: How Contact Centers Maintain Business Continuity During COVID
If you’re a business owner in Canada right now, it’s likely you’ve been asked, are you still open? If your answer is yes, then your business has been deemed essential to preserving life, health, and basic societal functioning. When you think of it those terms it’s a...
5 Effective Ways To Improve Customer Communication
Regardless of your business size or industry, customer communication matters. Here are a few actionable ways our clients have improved their customer communication while navigating uncertain times during COVID
How to Celebrate The Holidays (And Your Employees!) in 2020
As we enter the holidays in the midst of COVID-19, many of us are missing the little things we look forward to celebrating. While the best thing for all of us right now is to stay at home and avoid any in-person gatherings, it doesn’t mean that the holidays are...
The Real Cost of Workplace Absenteeism and How To Prevent It
Health-related workplace absenteeism increases sharply each year during the inevitable flu season, which normally starts in November.
This year, in the midst of a global pandemic, our concerns around maintaining a healthy workplace are amplified.
6 Brilliant Ways to Reduce Employee Turnover
Reducing employee turnover in the current economic climate matters more than ever. Recruiting and training new employees takes up time and money, and high turnover can result in a less cohesive culture. We take pride in our culture being our differentiator, and this...
How to Boost Your Customer Service and WOW Callers
Providing quality customer service is about human connection. When you WOW callers you boost your customer service by showing you care through quick, easy, personalized customer experiences. Since these experiences can be rare, providing WOW-level customer service...
6 Ways Answering Services Can Help You Return to Work
As Ontario enters phase two of reopening, answering services can help you return to work safely and with confidence. Many business owners are wondering what getting back to business will look like, so we’ve highlighted six ways an answering service can optimize this...
5 Lessons For Growth During COVID-19
Despite all the challenges we all have faced in recent months, there have certainly been some lessons learned. Recently, we were challenged to outline and articulate practices we have adopted during COVID-19 that we plan to continue once it is over. Things...
5 Ways Virtual Receptionists Benefit Small Business
Virtual receptionists. They may be familiar, but unless you’re currently using one you probably aren’t sure what this actually means. For starters, what makes them virtual? They are real people not automated answering systems or robots. Instead of being located...
Working From Home: Tips for Employee Engagement
Working from home doesn’t have to mean working alone. We’ve put together some tips to empower your team and boost employee engagement.
Have an inquiry?
We'll answer the call.
1-866-615-3433
Call 1-866-615-3433 toll free for Answerplus sales enquiries or please complete the form below and a representative will contact you within 24 hours.